Marriott Bonvoy App | Access more (2024)

Yes, the app requires either a telecommunications network or wireless internet connection because it uses current data for most of itsfunctions.

Go to the Apple App Store or the Google Play Store from your mobile device or tablet and download the MarriottBonvoy App. It’s free to download and is available in 11 languages — English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, and Spanish — with more on theway.

No, you don’t need to be a member to use the app. You can still search and book, look up existing reservations, and access booking offers. However, members who book directly with us get access to member exclusive rates and promotions, more enhanced features like Mobile Check-In and Mobile Key, along with being able to track points and manage your entireaccount.

Both the app and Marriott.com link into the same booking engine, so there is virtually no difference between the two. Beyond booking a stay, the MarriottBonvoy App gives you access to our suite of Mobile Guest Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile Dining—all from the palm of your hand, throughout your entiretrip.

Yes, you can become a MarriottBonvoy member directly from the app. You can easily sign in or join from the Home, Trips, and Accounts screens. If you have an existing reservation, you can use our look up feature to add the stay to your profile and become a member at the sametime.

If the app is crashing or experiencing issues, first try signing out of your account and then signing back in. If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at Marriott.Mobile.Customer.Care@Marriott.com and a customer care agent will respond as soon aspossible.

If your member number is not on the reservation, it will not display in your upcoming reservations. If your reservations don’t display, please contactus.

You can get notifications about Mobile Check-In, Mobile Check-Out, room ready info or surveys. They’re time sensitive, so if action isn’t taken within a certain amount of time, the notification will no longer be available. Some notifications, like surveys, may require you to be signed into the app before selecting the notification from your phone. If nothing comes forward, the notifications have expired and are no longeraccessible.

During the reservation process, when you select a specific room and rate, that selection is put on hold for a limited time. If you leave the app and finish the booking later, you might be prompted to start over because the hold hasexpired.

To access your reservations in the app, log in to the app using your MarriottBonvoy account credentials. Click on the “Trips” tab in the bottom navigation and your reservation should appear there (provided you entered your member number at the time of booking). If you forgot to enter your member number at the time of booking (or you recently joined MarriottBonvoy) use the “Find My Reservation” feature and “add toprofile.”

To change your check-in time, tap “Change Arrival Time” and then enter the new time (you can also change your check-in time from your list of upcoming reservations). To complete either of these actions, tap“Done.”

To check out using your phone, first open your reservation. The option to use Mobile Check-Out will appear as early as 8 a.m. on the last day of your stay, along with an option to have a receipt sent to you. Once you complete the check-out process on your device, the hotel will be notified that you have left your room. Leave your key cards in the room or drop them off at the front desk. There’s nothing else you need to do—you’re allset.

Yes, you can control your entire reservation with the app, including making changes to and canceling an existingreservation.

Once your stay is complete, your folio—which outlines the charges related to your stay—will be made available in the app up to 72 hours after your stay (for participating hotels). From there you can download it or easily share it, ifneeded.

For participating hotels and qualifying events, it may take up to 72 hours after your stay for your points to be visible in the app. For more information regarding earning points and participation, please refer to the MarriottBonvoy Terms andConditions.

Once your key has been sent to you digitally by the front desk, you will see the Mobile Key icon appear in the app. Make sure your Bluetooth is on, select the Mobile Key icon to bring up the “Unlock room” screen. Tap the key icon in the middle of the screen and place your phone to the lock on the door. When the phone screen turns green, the door is unlocked! With Mobile Key you can also access secure guest areas of the hotel, like the fitness center, pool, lounge, and parkinggarage.

Your Mobile Key is tied to your MarriottBonvoy member number, so we’re only able to offer one Mobile Key per room at thistime.

You will have the option to opt in to Mobile Key on the Mobile Check-In screen up to 48 hours before your stay. You can request your Mobile Key in the app on the Today screen anytime during yourtrip.

You can have both a plastic key card and Mobile Key at the same time, so if your phone dies, feel free to stop by the front desk and have them activate a key card foryou.

Mobile Chat is an open format conversation, similar to having a text message conversation with the front desk associate. Mobile Requests allows you to select from a menu of complimentary amenities commonly requested at the hotel. Both Mobile Chat and Mobile Requests are available up to 24 hours before your stay and both are available 24/7 during your stay. Delivery times for requests mayvary.